Recommended Resource List:
Interpersonal & Organizational Communication

Materials indicated by call numbers may be found on site using the State Library's Online Catalog. All other sources may be acquired using the State Library's Interlibrary Loan Services. To request materials, state government employees should use the Kentucky Government Employee Materials Request form. To apply for a library card, State Government Employees should complete the online application.

• Audiobooks
  • The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts. New York: Simon & Schuster Audio, 2004. Call number: SR CD 158.2 Five
  • Gray, John. Mars and Venus in the Workplace: a Practical Guide for Improving Communication and Getting Results at Work. Prince Frederick, MD: Recorded Books, 2002.  Call number: SR 658.45 Gray
  • Lerner, Harriet Goldhor. The Dance of Connection: How to Talk to Someone When You're Mad, Hurt, Scared, Frustrated, Insulted, Betrayed, or Desperate. Prince Frederick, MD: Recorded Books, 2002. Call number: SR 153.6 Lern
  • Marshall, Susan. How to Grow a Backbone: 10 Strategies for Gaining Power and Influence at Work. Ashland, OR: Blackstone Audiobooks, 2000. Call number: SR CD 650.1 Mars
  • McCormack, Mark H.  On Communicating.  Prince Frederick, MD: Recorded Books, 2001.  Call number: SR 658.45 McCo
  • Tannen, Deborah. Communication Matters: "That's Not What I Meant!" the Sociolinguistics of Everyday Conversation. Prince Frederick, MD: Recorded Books 2004. Call number: SR CD 302.346 Tann
  • Tannen, Deborah. He Said/She Said: Women, Men and Language. Prince Frederick, MD: Recorded Books, 2003. Call Number: SR CD 302.2 Tann
  • Tannen, Deborah. Talking from 9 to 5.  Prince Frederick, MD: Recorded Books, 1995.  Call number: SR CD 651.73 Tann
  • Toogood, Granville. The Articulate Executive: Learn to Look, Act, and Sound Like a Leader! Burlington, NC: McGraw-Hill Audio, 2003.  Call number: SR CD 658.45 Too
• Books
  • Bedell, Gene. 3 Steps to Yes: the Gentle Art of Getting Your Way. New York: Crown Business, 2000. Call number: 153.852 Bede
  • Begley, Kathleen. Face to Face Communication: Making Human Connections in a Technology Driven World. (Crisp Fifty Minute Series) Boston, MA: Course Technology, 2004. Call number: 651.73 Begl
  • Benun, Ilise. Stop Pushing Me Around! a Workplace Guide for the Timid, Shy, and Less Assertive. Franklin Lakes, NJ: Career Press, 2006. Call number: 650.13 Benu
  • Bonet, Diana.  The Business of Listening: a Practical Guide to Effective Listening.  3rd ed.  Menlo Park, CA: Crisp Learning, 2001.  Call number: 658.452 Bone
  • Crowley, Katherine. Working with You Is Killing Me: Freeing Yourself from Emotional Traps at Work. New York: Warner Business Books, 2006. Call number: 650.13 Crow
  • Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior.  New York: McGraw-Hill, 2005. Call number: 153.6 Cruc
  • Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill, 2002. Call number: 153.6 Cruc
  • Davis, Laura. I Thought We'd Never Speak Again: the Road from Estrangement to Reconciliation. New York: HarperCollins, 2002. Call number: 158.2 Davi
  • Decker, Bert.  Communication Skills for Leaders: Delivering a Clear and Consistent Message.  3rd ed.  Boston: Course Technology, 2006.  Call number:  658.45 Deck
  • Ellis, Carol W. Management Skills for New Managers. New York: AMACOM, 2005. Call number: 658 Elli
  • Gray, John. Mars and Venus in the Workplace: a Practical Guide for Improving Communication and Getting Results at Work. New York: HarperCollins, 2002.  Call number: 658.45 Gray
  • Hamlin, Sonya. How to Talk So People Listen: Connecting in Today's Workplace. New York: Collins, c2006. Call number: 658.452 Haml
  • Harris, Richard M. The Listening Leader: Powerful New Strategies for Becoming an Influential Communicator. Westport, CT: Praeger, 2006. Call number: 658.45 Harr
  • Hathaway, Patti. Feedback Skills for Leaders: Building Constructive Communication Skills Up and Down the Ladder. 3rd ed. Boston: Thomson NETg, 2006. Call number: 658.45 Hath
  • Hirsch, Gretchen. Talking Your Way to the Top: Business English That Works. Amherst, NY: Prometheus Books, 2006. Call number: 658.452 Hirs
  • Jeary, Tony. Life Is a Series of Presentations: 8 Ways to Punch Up Your People Skills at Work, at Home, Anytime, Anywhere. New York: Fireside, 2004. Call number: 658.452 Jear
  • Laroche, Lionel. Managing Cultural Diversity in Technical Professions. Boston: Butterworth-Heinemann, 2003. Call number: 658.30089 Laro
  • Lerner, Harriet Goldhor. The Dance of Connection: How to Talk to someone When You're Mad, Hurt, Scared, Frustrated, Insulted, Betrayed, or Desperate. New York: HarperCollins, 2001. Call number: 153.6 Lern
  • Lieberman, David J. Make Peace with Anyone: Breakthrough Strategies to Quickly End Any Conflict, Feud, or Estrangement. New York: St. Martin's Press, 2002. Call number: 158.2 Lieb
  • Lieberman, Simma. Putting Diversity to Work: How to Successfully Lead a Diverse Workforce. Menlo Park, CA: Crisp Learning, c2004. Call number: 658.3008 Lieb
  • Madonik, Barbara G. I Hear What You Say, But What Are You Telling Me? the Strategic Use of Nonverbal Communication in Mediation. San Francisco: Jossey-Bass, 2001. Call number: 153.69 Mado
  • Maisel, Eric.  20 Communication Tips @ Work: a Quick and Easy Guide to Successful Business Relationships.  Novato, CA: New World Library, 2001.  Call number: 658.45 Mais
  • Maxwell, John C. Winning with People: Discover the People Principles That Work for You Every Time. Nashville, TN: Nelson Books, 2004. Call number: 158.2 Maxw
  • Mindell, Phyllis.  How to Say It for Women.  New York: Prentice Hall Press, 2001.  Call number: 658.452082 Mind
  • Munter, Mary. Guide to Managerial Communication: Effective Business Writing and Speaking. 5th  ed. Upper Saddle River, NJ: Prentice Hall, 2000. Call number: 658.45 Munt
  • Newman, Susan.  The Book of No: 250 Ways to Say It—and Mean It—and Stop People-pleasing Forever. New York: McGraw-Hill, 2006. Call number: 158.2 Newm
  • Runion, Meryl. How to Use Power Phrases to Say What You Mean, Mean What You Say, and Get What You Want. New York: McGraw-Hill, c2004. Call number: 658.452 Runi
  • Runion, Meryl.  PowerPhrases! The Perfect Words to Say It Right and Get the Results You Want. Cascade, CO: Power Potentials, 2002.  Call number: 658.452 Runi
  • Scott, Gini Graham.  A Survival Guide for Working with Bad Bosses: Dealing with Bullies, Idiots, Back-stabbers, and Other Managers from Hell. New York: AMACOM, 2006. Call number: 650.13 Scot
  • Simons, George F.  Working Together: Succeeding in a Multicultural Organization. 3rd ed. Boston: Course Technology, 2002. Call number: 650.13 Simo
  • What Managers Say, What Employees Hear: Connecting with Your Front Line (So They’ll Connect with Customers). Westport, CT: Praeger Publishers, 2006. Call number: 658.45 What
  • Williams, Richard L. Tell Me How I'm Doing: a Fable about the Importance of Giving Feedback. New York: AMACOM, 2005. Call number: 658.314 Will
  • Zuker, Elaina.  Creating Rapport: Using Personal Power to Influence without Control.  Rev. ed. Boston: Course Technology, 2005.  Call number: 302.2 Zuke
  • Zuker, Elaina. Creating Rapport: Using Personal Power to Influence without Control. Rev. ed. Boston: Course Technology, 2005. Call number: 302.2 Zuke
• Periodicals

  State agency employees may request access information for periodicals by emailing Ask a Librarian or by calling the State Library Reference Desk at (502) 564-8300, ext. 342 or toll free at (800) 928-7000, ext. 342. All other users should contact their local public library to request articles via Interlibrary Loan.

  • Speculand, Robin.  “Getting Employees Behind Strategy.” Strategic Communication Management, Feb/Mar 2006. Vol. 10, Issue 2, p. 5.
  • Zurawski, Cheryl. “Talk is NOT Cheap.” Canadian Manager, Summer 2004. Vol. 29 Issue 2, p. 20.
• Videos
  • The Art of Listening. 39 min. Ben Bissell, 1994. Videocassette. Call number: VC 153.68 Art/VC7874
  • Closing the Gap: Gender Communication Skills.  32 min. American Media Inc., 1994.  Videocassette. Call number: VC 651.73 Clos  
  • Communicating between Cultures. 23 min. Film Ideas, 2004. Videocassette. Call number: VC 303.482 Comm
  • Communication Cornerstones: Building Trust. 24 min. Coastal Human Resources, 2004. DVD. Call number: VC DV 658.45 Comm  
  • Communicating for Results: How to Be Clear, Concise and Credible. 17 min. Communication Briefings, 1997. Videocassette. Call number: VC 658.45 Comm
  • Conveying Information. 13 min. Ash-Quarry Productions, 1997. Videocassette. Call number: VC 658.45 Conv
  • Getting Cooperation: Team Building That Works. 17 min. Communication Briefings, 1994.  Videocassette. Call number: VC 658.45 Gett  
  • Listening and Understanding. 16 min. ASH Quarry Productions, 1997. Videocassette. Call number: VC 153.68 List
  • Listening between the Lines. 25 min. CorVision Media, 2002. Videocassette. Call number: VC 305.3014 List
  • Listening: the Key to Productivity. 17 min. Briefings Publishing Group, 1998. Videocassette. Call number: VC 153.68 List
  • Mars and Venus in the Workplace. 39 min. CorVision, 2003.  Videocassette. Call number: VC 658.45 Mars  
  • The Power of Persuasion. 56 min. Kantola Productions, 2001. Videocassette. Call number: VC 658.45 Powe
  • Powerful Ways to Persuade People. 25 min. Briefings Publishing, 1998.  Videocassette.  Call number: VC 153.852 Powe  
  • Start Right—Stay Right. 32 min. CRM Learning, 2005. DVD. Call Number: VC DV 658.314 Star
  • Talk Isn't Cheap. 19 min. American Media, 1997. Videocassette. Call number: VC 302.2242 Talk/VC7219
  • Unspoken Messages. 25 min. CorVision Media, 2002. Videocassette. Call number: VC 305.3014 Unsp
  • Valuing Diversity at the Interpersonal Level. 12 min. Business Practice, 1994. Videocassette. Call number: VC 658.3145 Valu
  • We’re on the Same Team, Remember? 21 min. CRM Films, 1997.  DVD. Call number: DV 658.402 Were  
  • We’re on the Same Team, Remember? 34 min. CRM Films, 1997.  Videocassette. Call number: VC 658.402 Were  
  • Who's on First? 8 min. Salenger, 1991. Videocassette. Call number: VC 302.2 Who/VC4982
  • Workplace Essential Skills: Communicating with Co-Workers and Supervisors (Program 10).  29 min. KET, 1999. Videocassette.  Call number: VC 650.14 Work  
  • Workplace Essential Skills: Language of Work (Program 9).  29 min. KET, 1999.  Call number: VC 650.14 Work  
• Websites
  • http://www.managementhelp.org/commskls/cmm_face.htm
    Communications Skills (Face-to-Face) offers information to help managers gain a broad understanding of the concept of interpersonal communications, including feedback, listening skills, and nonverbal communications. This information is assembled by Carter McNamara, PhD for The Management Assistance Program for Nonprofits (St. Paul, MN). Last accessed on March 26, 2004.
  • http://www.managementhelp.org/org_comm/org_comm.htm
    Organizational Communications offers information on aspects of communication in the workplace: communication assessment, internal communications, and external communications. This information is assembled by Carter McNamara, PhD for The Management Assistance Program for Nonprofits (St. Paul, MN). Last accessed on March 26, 2004.