Recommended Resource List:
Dealing with Conflict

Materials indicated by call numbers may be found on site using the State Library's Online Catalog. All other sources may be acquired using the State Library's Interlibrary Loan Services. To request materials, state government employees should use the Kentucky Government Employee Materials Request form. To apply for a library card, State Government Employees should complete the online application.

• Audiobooks
  • Wagner, Pat, et. al. Avoid the Conflict Trap. Denver: Pattern Research, 1997. Call number: SR 658.4053 Wagn
• Books
  • Benun, Ilise. Stop Pushing Me Around! a Workplace Guide for the Timid, Shy, and Less Assertive. Franklin Lakes, NJ: Career Press, 2006. Call number: 650.13 Benu
  • Cloke, Ken. Resolving Conflicts at Work: a Complete Guide for Everyone on the Job. San Francisco: Jossey-Bass, 2000. Call number:  650.13 Clok
  • Dana, Daniel. Conflict Resolution: Mediation Tools for Everyday Worklife.  New York: McGraw-Hill, 2001. Call number: 658.4053 Dana
  • Davis, Laura. I Thought We'd Never Speak Again: the Road from Estrangement to Reconciliation. New York: HarperCollins, 2002. Call number: 158.2 Davi
  • Fisher, Erik A.  The Art of Managing Everyday Conflict: Understanding Emotions and Power Struggles. Westport, CT: Praeger, 2004. Call number: 303.69 Fish
  • Frost, Peter J. Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict. Boston: Harvard Business School Press, 2003. Call number: 658.314 Fros
  • Gopin, Marc. Healing the Heart of Conflict: Eight Crucial Steps to Making Peace with Yourself and Others. Emmaus, PA: Rodale Press, 2004. Call number: 303.69 Gopi
  • Hirsh, Sandra Krebs. Work It Out: Using Personality Type to Improve Team Performance. Rev. ed. Mountain View, CA: Davies-Black Pub., 2006. Call number: 650.13 Hirs
  • Jansen, Julie. You Want Me to Work with Who? Eleven Keys to a Stress-free, Satisfying, and Successful Work Life—No Matter Who You Work With. New York: Penguin Books, 2006. Call number: 650.13 Jans
  • Kindler, Herb. Conflict Management: Resolving Disagreement in the Workplace. 3rd edition. Boston: Course Tehnology, 2006. Call number: 658.4053
  • Lieberman, David J. Make Peace with Anyone: Breakthrough Strategies to Quickly End Any Conflict, Feud, or Estrangement. New York: St. Martin's Press, 2002. Call number: 158.2 Lieb
  • Maravelas, Anna. How to reduce Workplace Conflict and Stress: How Leaders and Their Employees Can Protect Their Sanity and Productivity from Tension and Turf Wars. Franklin Lakes, NJ: Career Press, 2005. Call number: 658.4053 Mara
  • Masters, Marick Francis. The Complete Guide to Conflict Resolution in the Workplace. New York: AMACOM, 2002. Call number: 658.4053 Mast
  • Mayer, Robert. How to Win Any Negotiation without Raising Your Voice, Losing Your Cool, or Coming to Blows. Franklin Lakes, NJ: Career Press, 2006. Call number: 658.4052 Maye
  • McClure, Lynne Falkin. Anger and Conflict in the Workplace: Spot the Signs, Avoid the Trauma. Manassas Park, VA: Impact, 2000. Call number: 658.38 McCl
  • Scott, Gini Graham.  A Survival Guide for Working with Bad Bosses: Dealing with Bullies, Idiots, Back-stabbers, and Other Managers from Hell. New York: AMACOM, 2006. Call number: 650.13 Scot
  • Scott, Gini Graham. Work With Me: Resolving Everyday Conflict In Your Organization. Palo Alto, California: Davies-Black Publishing, 2000. Call number: 658.4053 Sco
  • Sutton, Robert I. The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t. New York: Warner Business Books, 2007. Call number: 650.13 Sutt
  • Wendover, Robert W. On Cloud Nine: an Inspiring Tale: Weathering the Challenge of Many Generations in the Workplace. New York: AMACOM, 2006. Call number: 658.30084 Wend
  • Yager, Jan. When Friendship Hurts: How to Deal with Friends Who Betray, Abandon, or Wound You. New York: Simon & Schuster, 2002. Call number: 158.25 Yage
• Periodicals

  State agency employees may request access information for these periodicals by emailing Ask a Librarian or by calling the State Library Reference Desk at (502) 564-8300, ext. 342 or toll free at (800) 928-7000, ext. 342. All other users should contact their local public library to request articles via Interlibrary Loan.

  • Cottringer, William. “The Right Work Attitude,” Supervision, May 2003, v. 64, i5, p. 6(2).
  • Gerber, Suzanne. “How to Love Your Job: You Can Overcome Common Job Problems and Drastically Reduce Your Stress. It’s Easier Than You Think.” Natural Health, September 2003, v. 33, i7, p. 66(6).
  • Karcher, Chris. “Working with Difficult People,” The National Public Accountant, September 2003, p39(2).
• Videos
  • The Art of Resolving Conflicts in the Workplace: Winning Face to Face. 38 min. Kantola Productions, 1992. Videocassette. Call number: VC 658.4053 Art
  • Between You and Me: Solving Conflict for the Public Sector. 23 min. American Media, 1995. Videocassette. Call number: VC 650.13/VC4556
  • Coaching to Resolve Conflict. 15 min. Ash Quarry Productions, 1995. Videocassette. Call number: VC 658.4053/VC7076
  • Conflict Communication Skills. 14 min. ATR, 1995. Videocassette. Call number: VC658.4053 Conf/VC4558
  • Communicating with Co-workers and Supervisors (Workplace Essential Skills). 29 min. KET, 1999. Call number:  VC 650.14 Work
  •   Conflict Resolution. 28 min. AIMS Media, 1992. Videocassette. Call number: VC 658.3145 Conf
  • Conflict: the Rules of Engagement. 41 min. CorVision Media, 1997. Call number: VC 658.4053 Conf
  • Conflict Resolution: The Skill That Makes the Difference. 17 min. Edge Training Systems, 2005. Videocassette. Call number: VC 658.4053 Conf
  • Dealing with Difficult People. 3 videocassettes. Call number: VC 658.3045 Deal
  • Diffusing Hostility through Customer Service. 25 min. Quality Media Resources, 1994. Videocassette. Call number: VC 658.4 Diff
  • Elbow Room. 9 min. Bullfrog Films, 2002. Videocassette. Call number: VC 658.4053 Elbo
  • Facing Anger. 21 min. CorVision Media, 1999. Videocassette. Call Number: VC 658.3145 Faci
  • How to Resolve Conflict on the Job. 16 min. Communication Briefings, 1994. Videocassette. Call number: VC 658.315 How
  • Instant Negotiator: Building Success in Business and in Life. 60 min. Instant Negotiator Inc., 2000. Videocassette. Call number:  VC 658.4052 Inst
  • Managing Conflict in the Workplace. 19 min. American Training Resources, 1999. Videocassette. Call number: VC 658.4053 Mana
  • Pitfalls to Avoid in Dealing with Difficult People. 58 min. William R. Shirah, 1991. Videocassette. Call number: VC 658.3145 Pitf
  • Resolving Conflicts: Strategies for a Winning Team. 12 min. Communication Briefings, 1996. Videocassette. Call number: VC 658.4053 Reso
  • Team Nightmares: Solutions to Your Top Team Problems. 49 min. American Media, c1998.   2 videocassettes. Call number:  VC 658.402 Team
  • "Yes, But--" 11 min. CorVision Media, 1994. Videocassette. Call number: VC 650.1 Yes
• Websites
  • http://www.acrnet.org
    The Association for Conflict Resolution is a professional organization dedicated to enhancing the practice and public understanding of conflict resolution. Last accessed on February 20, 2007.
  • http://www.crinfo.org/
    CRInfo is a free service that maintains a keyword-coded catalog of over 20,000 Web, print, organizational, and other conflict resolution-related resources. These core catalogs are supplemented with thousands of additional links to Web-based news stories, feature articles, cultural background information, documents describing ongoing conflicts, and government dispute resolution-related Web pages. Last accessed on February 20, 2007.
  • http://www.managementhelp.org/intrpsnl/conflict.htm
    Free Management Library: Addressing Interpersonal Conflict offers advice in the categories of Basic Advice, Towards Broader Views on Conflict in Organizations, Assessments, and General Topics. This information is assembled by Carter McNamara, PhD for The Management Assistance Program for Nonprofits (St. Paul, MN). Last accessed on February 20, 2007.