Recommended Resource List:
Mediation

Materials indicated by call numbers may be found on site using the State Library's Online Catalog. All other sources may be acquired using the State Library's Interlibrary Loan Services. To request materials, state government employees should use the Kentucky Government Employee Materials Request form. To apply for a library card, State Government Employees should complete the online application.

• Books
  • Beer, Jennifer E. and Eileen Stief. The Mediator’s Handbook. 3rd ed. Gabriola Island, BC: New Society Publishers, 1997. Call number: 303.69 Beer
  • Dana, Daniel. Conflict Resolution: Mediation Tools for Everyday Worklife. New York: McGraw-Hill, 2001. Call number: 658.4053 Dana
  • Deutsch, Morton and Peter T. Coleman. The Handbook of Conflict Resolution: Theory and Practice. San Francisco: Jossey-Bass, 2000. Call number: 303.69 Hand
  • Domenici, Kathy and Stephen W. Littlejohn. Mediation: Empowerment in Conflict Management, 2nd ed. Prospect Heights, IL: Waveland Press, 200. Call number: 658.4053 Dome
  • Goodman, Allan H. Basic Skills for the New Mediator. Rockville, MD: Solomon Publications, 1994. Call number: 347.739 Good
  • Lang, Michael D. and Alison Taylor. The Making of a Mediator: Developing Artistry in Practice. San Francisco: Jossey-Bass, 2000. Call number: 658.4053 Lang
    
    Madonik, Barbara G. I Hear What You Say, But What Are You Telling Me? The Strategic Use of Nonverbal Communication in Mediation. San Francisco: Jossey-Bass, 2001. Call number: 153.69 Mado
  • Maravelas, Anna. How to reduce Workplace Conflict and Stress: How Leaders and Their Employees Can Protect Their Sanity and Productivity from Tension and Turf Wars. Franklin Lakes, NJ: Career Press, 2005. Call number: 658.4053 Mara
  • Masters, Marick Francis and Robert R. Albright. The Complete Guide to Conflict Resolution in the Workplace. New York: AMACOM, 2002. Call number: 658.4053 Mast
    
    Mayer, Bernard S. The Dynamics of Conflict Resolution: A Practitioner’s Guide. San Francisco: Jossey-Bass, 2000. Call number: 303.69 Maye
  • Moore, Christopher W. The Mediation Process: Practical Strategies for Resolving Conflict. San Francisco: Jossey-Bass, 1996. Call number: 303.69 Moor
  • Potter, Beverly A. From Conflict to Cooperation: How to Mediate a Dispute. Berkeley: Ronin Publications, 1996. Call number: 303.69 Pott
• Periodicals

  State agency employees may request access information for periodicals by emailing Ask a Librarian or by calling the State Library Reference Desk at (502) 564-8300, ext. 342 or toll free at (800) 928-7000, ext. 342. All other users should contact their local public library to request articles via Interlibrary Loan.

  • Ramsey, Robert D. “Conflict Resolution Skills for Supervisors.” Supervision, August 1966, vol. 57, no. 8, p9 (4).
  • Tyler, Kathryn. “Extending the Olive Branch: Conflict Resolution Training Helps Employees and Managers Defuse Skirmishes.” HRMagazine, Nov 2002, vol. 47, p85(3).
• Videos
  • Conflict Communication Skills. 14 min. American Training Resources, 1995. 1 videocassette and guide. Call number: VC658.4053 Conf/VC4558
  • Conflict Resolution. 28 min. AIMS Media, 1992. 1 videocassette and trainer’s manual. Call number: VC 658.3145/Conf VC4195
  • Conflict Resolution: The Skill That Makes the Difference. 17 min. Edge Training Systems, 2005. Videocassette. Call number: VC 658.4053 Conf
  • Managers as Mediators. 30 min. CorVision Media, 1998. Videocassette and discussion guide. Call number: VC 658.4053 Mana/VC6387
• Websites
  • http://www.acrnet.org
    The Association for Conflict Resolution is a professional organization dedicated to enhancing the practice and public understanding of conflict resolution. The website offers information on training opportunities and other educational resources to its members. Last accessed on February 21, 2007.
  • http://www.mediate.com
    Mediate.com offers information and education resources for dispute resolution professionals. Last accessed on February 21, 2007.
  • http://www.adr.org/
    American Arbitration Association (AAA) is a comprehensive site for up-to-the-minute information about all forms of dispute prevention and resolution including mediation, arbitration, fact-finding, partnering, dispute review boards and other related alternative dispute resolution processes. Last accessed on February 21, 2007.
  • Dispute-res listserv is an Internet discussion list of dispute resolution professionals. To subscribe to the Dispute-res list, send a message to listserv@listserv.law.cornell.edu. The message should read: subscribe dispute-res yourfirstname yourlastname. Last accessed on February 21, 2007.