Recommended Resource List:
Assessing Organizational Performance

Materials indicated by call numbers may be found on site using the State Library's Online Catalog. All other sources may be acquired using the State Library's Interlibrary Loan Services. To request materials, state government employees should use the Kentucky Government Employee Materials Request form. To apply for a library card, State Government Employees should complete the online application.

• Audiobooks
  • Charan, Ram. Profitable Growth Is Everyone's Business [10 Tools You Can Use Monday Morning]. Santa Ana, CA: Books on Tape, 2004. Call number: SR CD 658.4063
• Books
  • Becker, Brian E., Mark A. Huselid and Dave Ulrich. The HR Scorecard: Linking People, Strategy, and Performance. Boston: Harvard Business School Press, 2001. Call number: 658.3 Beck
  • Carlson, Curtis Ray. Innovation: the Five Disciplines for Creating What Customers Want. New York: Crown Business, 2006. Call number: 658.4063 Carl
  • Cokins, Gary. Performance Management: Finding the Missing Pieces (to Close the Intelligence Gap). Hoboken, NJ: Wiley, 2004. Call number: 658.4012 Coki
  • Enos, Darryl D. Performance Improvement: Making It Happen. Boca Raton, FL: St. Lucie Press, 2000. Call number: 658.4 Enos
  • Eppler, Mark. Management Mess-ups: 57 Pitfalls You Can Avoid (and Stories of Those Who Didn't). Rev. ed. Franklin Lakes, NJ: Career Press, 2006. Call number: 658.4 Eppl
  • Finkelstein, Sydney. Breakout Strategy: Meeting the Challenge of Double-digit Growth. New York: McGraw-Hill, 2007. Call number: 658.4012 Fink
  • Garton, Colleen. Managing without Walls: Maximize Success with Virtual, Global, and Cross-cultural Teams. Lewisville, TX: MC Press, 2006. Call number: 658.04 Gart
  • Giannetto, David F. The Performance Power Grid: the Proven Method to Create and Sustain Superior Organizational Performance. Hoboken, NJ: Wiley, 2007. Call number: 658.401 Gian
  • Harvard Business Review on the High-performance Organization. Boston: Harvard Business School Press, 2006. Call number: 658.401 Harv
  •   Hoyle, David. ISO 9000 Quality Systems Handbook. 5th ed. Boston: Butterworth-Heinemann, 2006. Call number: 658.562 Hoyl
  • Kaplan, Robert S. and Norton, David P. "Using the Balanced Scorecard as a Strategic Management System." Harvard Business Review on Measuring Corporate Performance, 183-212. Boston: Harvard Business School Press, 1998. Call number: 658.4013 Harv
  • Kaplan, Robert S. and Norton, David P. The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston: Harvard Business School Press, 2001. Call number: 658.4012 Kapl
  • Longenecker, Clinton O. Getting Results: Five Absolutes for High Performance. San Francisco: Jessey-Bass, 2001. Call number: 658.4 Long
  • Neilson, Gary L. Results: Keep What's Good, Fix What's Wrong, and Unlock Great Performance. New York: Crown Business, 2005. Call number: 658.406 Neil
  • Niven, Paul R. Balanced Scorecard Step-by-step: Maximizing Performance and Maintaining Results. 2nd ed. Hoboken, NJ: Wiley, 2006.  Call number: 658.4013 Nive
  • Pennington, Randy. Results Rule! Build a Culture That Blows the Competition Away. Hoboken, NJ: John Wiley & Sons, 2006. Call number: 658.401 Penn
  • Poisant, Jim. Creating and Sustaining a Superior Customer Service Reorganization: A Book About Taking Care of the People Who Take Care of the Customers. Westport, CT: Quorum Books, 2002. Call number: 658.812 Pois
  • Poscente, Vince. The Ant and the Elephant: Leadership for the Self. Dallas, TX: CornerStone Leadership Institute, 2004. Call number: 658.4092 Posc
  • Robinson, Alan. Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations. San Francisco: Berrett-Koehler, 2006. Call number: 658.314 Robi
  • Samuel, Mark. Creating the Accountable Organization: Practical Guide to Performance Execution. Katonah, NY: Xephor Press, 2006. Call number: 658.402 Samu
  • Silverman, Lori L. Wake Me Up When the Data Is Over: How Organizations Use Stories to Drive Results. San Francisco: Jossey-Bass, 2006. Call number: 658.45 Silv
  • Successful Manager's Handbook: Develop Yourself, Coach Others. 7th ed. Minneapolis, MN: Personnel Decisions International, 2004. Call number: 658.4 Succ
• Periodicals

  State agency employees may request access information for periodicals by emailing Ask a Librarian or by calling the State Library Reference Desk at (502) 564-8300, ext. 342 or toll free at (800) 928-7000, ext. 342. All other users should contact their local public library to request articles via Interlibrary Loan.

  • Brodsky, Norm. "Defining-and-enforcing-Your Company's Culture May Be Your Most Improtant Job." Inc., 28, issue 4 (April 2006): 61.
  • Cramm, Susan. "The Folly of Finger-Pointing." CIO, 19, issue 18 (July 1, 2006): 1.
  • Kaplan, Robert S. and Norton, David P. "Leading Change with the Balanced Scorecard." Financial Executive, 17, issue 6 (September 2001): 64
  • Kaplan, Robert S. and Norton, David P. "Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I." Accounting Horizons, 15, issue 1 (March 2001): p. 87-
  • Kaplan, Robert S. and Norton, David P. "Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II." Accounting Horizons, issue 2 (June 2001): p 147-
  • Rosenberg, Michael. "Moving Beyond the Mission Statement." Canadian HR Reporter, 19, issue 7 (April 10, 2006): 18.
• Videos
  • Accountability That Works! 48 min. CRM Learning, 2003. Videocassette or DVD. Call number: VC 658.402 Acco or DV 658.402 Acco
  • Courageous Followers, Courageous Leaders: New Relationships for a Changing Workplace. 23 min. CRM Films, 1996. Videocassette. Call number: VC 658.3152 Cour
  • Re-imagine! Business Excellence in a Disruptive Age. 73 min. Cambridge, MA: Enterprise Media; [Loveland, Ohio]; tompeterscompany!, 2004. Videocassette. Call number: VC 658.4 Reim
• Websites
  • http://www.managementhelp.org/org_perf/org_perf.htm
    Organizational Performance Management of the Free Management Library provides information on the overall activities involved in organizational performance management. This information is assembled by Carter McNamara, PhD for The Management Assistance Program for Nonprofits (St. Paul, MN). Last accessed August 2, 2006.